A dynamic logistics process knowledge-based system - An RFID multi-agent approach

Purpose This paper proposes a real-time knowledge support framework for the development of an RFID-multi-agent based process knowledge-based system which has the ability to solve dynamic logistics process management problems. Design/methodology/approach The proposed system is developed with " real-time process management " capability which automatically identifies current process status, performs the process logic checking/reasoning, and, provides process knowledge support to staff members when they are tackling logistics activity problems. The unique feature of this on-line knowledge-based system, which enables it to enhance the performance of logistics organizations, is a process management engine incorporating radio-frequency identification (RFID) and multi-agent (MA) technologies.